You are the initial contact for all program inquiries from the general public, park staff, and other city departments. You maintain files/records and incident reports, process service requests, and assist in the coordination of staff scheduling and compiling program statistics/various reports. You also assist full time staff with the day-to-day administrative duties of the wading pool program and may be responsible for staff payroll input. Work is performed in accordance with related legislation, policies, procedures, and guidelines.
EDUCATION AND EXPERIENCE
Note: minimum age of 16 years is required for this Summer Student job.
Post-Secondary Student (completion of first year college or university)
Note: Student must be returning to school in the fall.
2 years or more of related experience is required – Minimum 2 years with Parks Wading Pool Program, with 1 year as a Park Supervisor or equivalent experience in a client service environment
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Advanced knowledge of Excel, Word, Email, Databases and Scheduling
- Research methods and report writing
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Strong customer service skills
- Ability to respond to emergency situations in a calm, controlled manner
- Data input skills
- Ability to use various computer programs, maintaining records and files
- Ability to follow verbal and/or written directions/procedures
- Conflict resolution and problem-solving skills, with the ability to manage simultaneous demands.
- Ability to efficiently work with multiple software applications
- Ability to work in a team setting or independently
- Maintain a fun and safe environment
- Excellent interpersonal communication skills
- Good organization skills
- Sound judgement in difficult situations
- Superior organizational skills
- Meets deadlines
- Must be tactful, kind and patient
- Must be reliable and trustworthy
- Must be flexible and enthusiastic
- Must have good written and verbal communication skills
- Must be able to work well in a team environment
- Enjoy working with the public
- Proper attire and footwear
- Capable of safe lifting techniques