What will you do?

• Lead and manage the full lifecycle of complex implementation projects related to land use planning, Zoning Bylaw amendments, permits and licensing processes, compliance and inspections
• Assemble and manage multidisciplinary project teams, establishing project goals, scope, timelines, and performance measures
• Apply expertise to implement the Zoning Bylaw and create new or revised policies, procedures, and programs while ensuring project and change management practices are applied
• Actively support continuous improvement initiatives by identifying areas for improvement and designing systems to increase efficiency and consistency in service delivery
• Facilitate workshops and meetings with internal and external collaborators
• Conduct qualitative and quantitative research and analyze data to measure operational performance and project success
• Develop business requirements and process maps in collaboration with the project team
• Execute change management strategies and create communication materials like web content, job aids, and 311 scripts
• Resolve conflicts using advanced judgment and diplomacy
• Provide technical support and mentorship to junior staff
• Lead procurement services and manage project contracts and budgets when required
• Represent the section on cross-departmental committees and support reports for Committee and Council when required

Qualifications

• Bachelor’s Degree in Urban Planning, Public Administration, or a related field
• Minimum 4 years of experience in urban planning, land use planning, development, project management, and policy implementation

Assets:

• Experience in development approvals, project management, and process improvement
• Coursework, training, or certification in project management, change management, engagement, process improvement, or service design

Skills required for success:

• Advanced knowledge of planning legislation (Municipal Government Act, City of Edmonton’s Zoning Bylaw 20001), land development processes, and zoning principles
• Broad understanding of municipal planning processes with an emphasis on development planning, approvals, and compliance procedures
• Expertise in project management principles, including scope definition and timeline management
• Aptitude for defining problems and identifying viable, risk-mitigated solutions
• Advanced data synthesis to connect high-level planning with operational procedures
• Demonstrated self-directed initiative when making recommendations and confidence in decision-making
• Strong relationship-building and conflict-resolution skills
• Effective communication across diverse audiences with varying levels of expertise
• Facilitation skills to reach consensus among multiple interested or affected parties
• Competency in creating process maps and documenting complex business requirements
• Agility to learn and adapt quickly within a fast-paced, high-volume environment
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation, and inclusion