Key Duties & Responsibilities

• Provide clear, courteous communication — verbally, in writing, and over two-way radio — to ensure passengers feel informed and supported throughout their trip.
• Deliver safe, reliable, and on-time transportation while following all Regina Transit rules, regulations, and operational procedures.
• Offer helpful assistance to passengers, including providing route and schedule information, answering questions, and ensuring fares are collected appropriately.
• Prioritize passenger safety during boarding, riding, and exiting the bus, always maintaining a calm and      attentive presence.
• Report operational issues promptly, including delays, collisions, customer concerns, or mechanical problems, to support smooth service delivery.
• Navigate diverse and sometimes complex customer interactions with patience, professionalism, and respect, while maintaining focus on safety and service.
• Manage difficult or disruptive situations involving passengers or the public, using strong de-escalation and customer service skills.
• Drive defensively and responsibly, adhering to all traffic laws and safe-driving practices.
• Represent Regina Transit with professionalism, demonstrating ethical conduct, accountability, and a strong commitment to customer service.
• Maintain excellent punctuality and reliability, ensuring consistent service for passengers and colleagues.
• Complete pre-trip inspections, air brake tests, and other required safety checks in accordance with Regina Transit standards.
• Perform additional related duties to support safe, efficient, and customer-focused transit operations.

Key Qualifications

• Completion of Grade twelve (12), GED or equivalent, including a suitable driving and work history record and demonstrated ability to deal with the public.
• Demonstrated initiative, judgement and superior skill in the operation of buses in a wide range of weather and road conditions.
• Ability to deliver excellent customer service at all times while dealing with situations in a professional manner.
• Remaining calm and self-controlled when dealing with difficult situations.
• Co-operate with Transit Supervisors, other City agencies and/or departments to meet customers’ needs.
• Ability to achieve results while being mindful of a respectful, inclusive and service-minded work environment.
• Attention to detail and able to adhere to specific procedures/instructions.
• Knowledge of City of Regina geographic layout (streets, landmarks, places of interest etc).
• Map reading skill are essential.